Terms of service

Acceptance of the Terms

Thank you for using Relum’s image generation and product photography services (the “Services”). These Terms of Service (the “Agreement”) spell out what rights you have with respect to the Service-generated images and other assets that you generate (the “Assets”), your use of the Services, and other important topics like arbitration. Please read it carefully.

We also have a privacy policy that outlines how we handle your data.

This Agreement is entered into by Relum and the entity or person agreeing to these terms ("Customer") and governs the Customer's access to and use of the Services.

This Agreement is effective when the Customer is presented with this Agreement and proceeds to use the Services (the "Effective Date") or to receive or distribute Assets. These terms may be updated and presented again to the Customer from time to time. Continued use of the Services constitutes acceptance of the updated terms. If you do not agree to the Agreement, please stop using the Services.

Other documents referenced here may also bind the Customer’s use of the Services, including the Community Guidelines included below.

1. Service Availability and Quality

We are constantly evolving the Services to make them better for you. The Services are subject to modification and change, including but not limited to the art style of Assets, the algorithms used to generate the Assets, and features available to the Customer. No guarantees are made with respect to the Services’ quality, stability, uptime, or reliability. Please do not create any dependencies on any attributes of the Services or the Assets. We will not be liable to you or your downstream customers for any harm caused by your dependency on the Service.

Both the Services and the Assets are provided to the Customer on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Assets and assume any risks associated with the use of the Services.

Relum reserves the right to suspend or ban your access to the Services at any time, and for any reason.

You may not:

  • Use the Services for competitive research.
  • Reverse-engineer the Services or the Assets.
  • Use automated tools to access, interact with, or generate Assets through the Services.
  • Share an account—only one user may use the Services per registered account.
  • Operate multiple accounts per user.

We reserve the right to investigate complaints or reported violations of our Terms of Service and to take any action we deem appropriate, including reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties.

2. Age Requirements

By accessing the Services, you confirm that you’re at least 13 years old and meet the minimum age of digital consent in your country. If you are old enough to access the Services in your country but not old enough to have authority to consent to our terms, your parent or guardian must agree to our terms on your behalf.

If you’re a parent or legal guardian and you allow your teenager to use the Services, then these terms also apply to you, and you’re responsible for your teenager’s activity on the Services.

Relum tries to make its Services PG-13 and family-friendly, but the Assets are generated by an artificial intelligence system based on user queries. This is new technology and does not always work as expected. No guarantees are made as to the suitability of the Assets for the Customer.

3. Your Information

By using the Services, you may provide Relum with personal information like your email address, username, billing information, favorites, image outputs, text prompts, or sample images that you upload to the Service.

Our policy outlining what we do with your personal information, and the rights you have with respect to your personal information, can be found in our Privacy Policy.

Both parties agree to comply with all applicable data protection laws.

4. Copyright and Trademark

To the extent allowed by law and as between you and Relum:

  • You own your Uploads.
  • Relum owns all Generations, and you assign any necessary rights to Relum.

Relum grants you exclusive rights to reproduce and display the Generations. Relum will not resell Generations that you have created, use Generations in any way, or assert copyright over your Generations—provided that you comply with these terms and our Content Policy.

If you violate our terms or Content Policy, you will lose rights to use Generations, but we will provide written notice and a reasonable opportunity to fix your violation unless it was clearly illegal or abusive.

5. DMCA and Takedowns Policy

Relum uses an artificial intelligence system trained on public datasets to produce its Assets. Such Assets may be unintentionally similar to copyright-protected material or trademarks you hold.

If you believe your copyright or trademark is being infringed by the Service, please contact takedown@relum.ai and we will process your request.

6. Dispute Resolution and Governing Law

ALL LEGAL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT ("Dispute") WILL BE GOVERNED BY THE LAWS OF SLOVENIA.

Disputes will first attempt to be settled in good faith within 30 days. If unresolved, arbitration will be conducted in Singapore under the Singaporean Arbitration Association’s Expedited Commercial Rules.

7. Ownership & Data Usage

  • You retain full ownership of all photos and data that you upload, store, or transmit.
  • We do not claim any rights over your photos or data.
  • We will not use, sell, rent, or exploit your photos or data without your explicit consent.

Data is automatically deleted 30 days after usage unless required for legal or security reasons.

8. Payment and Billing

  • Payments are processed via third-party payment providers, and their terms govern your transactions.
  • Refunds:
    • You can cancel your plan at any time.
    • Refunds are eligible within 14 days if no AI has been trained.
    • A 10% fee will be withheld from refunds.
    • Shoots with more than two downloads are not eligible for refunds.

9. Community Guidelines

  • Be kind and respectful. Violence, harassment, and abusive behavior will not be tolerated.
  • No adult content or gore. Some text inputs may be blocked automatically.
  • Do not share others’ creations without their permission.
  • Be mindful when sharing content externally.

Violating these rules may lead to bans from our services.

10. Limitation of Liability and Indemnity

Relum provides the Services "AS IS" and makes no guarantees regarding reliability, stability, or fitness for a particular purpose.

You are responsible for your use of the Services. If you harm someone else or get into a dispute, Relum is not liable.

11. Miscellaneous

  • Force Majeure: Neither party is liable for failure due to uncontrollable circumstances (e.g., natural disasters, war).
  • No Agency: This Agreement does not create an agency, partnership, or joint venture.
  • Severability: If any part of this Agreement is invalid, the rest remains in effect.
  • No Third-Party Beneficiaries: This Agreement does not grant rights to any third party.

For questions, contact: support@relum.ai